Assistance Support for Health Program Clients

Description

We are looking for a responsible and communicative team member fluent in English. The daily tasks will include assisting U.S. citizens seeking access to healthcare services.

Key responsibilities:

• Respond to calls and facilitate access to on-site health care for American citizens
• Appropriately transferring calls to other teams to help callers resolve their individual needs
• Working with our Salesforce CRM system to record and manage all cases, queueing cases, sending medical treatment authorization letters, and reviewing, assigning, and tracking tasks
• Coordinating treatment authorizations through contacts with third-party providers worldwide
• Booking and changing medical appointments on behalf of our clients as required
• Researching relevant information for customers using all available resources
• This is shift work with 40 hours per week; shifts run Monday to Sunday

Benefits

• Work in an international and dynamic environment 
• Support of a prestigious company 
• Modern offices in the center of Prague (Prague 5, Anděl - very good accessibility)
• Company benefits (5 weeks holiday, 3 sick days, occasional home office, meal vouchers, pension contribution, benefit card, Multisport card...)
• Start date: October 2nd, 2023

Requirements

• Excellent knowledge of the English language - written and verbal
• Active listening and verbal communication skills
• Empathy towards customers
• Ability to multi-task, prioritize and manage time effectively
• Ability to work in a fast-paced environment
• Good level of organization and attention to detail
• Experience working in a customer service environment is a plus. 

Company info

Our client is a leading medical and service company that provides a range of services, including medical evacuation, security consulting, and travel risk management. They operate on a global scale and have a strong focus on international travel and expatriate support.