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Platform Help Desk Specialist (Russian language)

Číslo ponuky 77824

Lokalita: Bratislava, Bratislava region

Typ: full-time

Sektor: IT a Telekomunikácie

Úroveň pozície: Specialist

Plat: starting from 1400€/gross monthly (depending on your experience)

Kontaktná osoba:

Foriš Filip
+421 905 924 483
foris@sandyou.sk

Popis

We are looking for a smart, customer-oriented & communicative help desk specialist with the Russian language to become a new part of the dynamic Support team which provides support and consulting to the company clients worldwide.

In this role you will help clients via live chat or other channels with:

  • Answering technical questions about the company´s product and solutions
  • Diagnosing and resolving various requests while ensuring their best user experience
  • Helping them how to create reports, segmentations, campaigns or analyses in their internal projects
  • Working hours are from 9AM to 5PM.

 

Benefity

  • People Development Program - using competency maps
  • Utilization of the personal education budget on an annual basis
  • Extended parental leave (with regional specifics)
  • Company performance bonus
  • Pension scheme (with regional specifics)
  • Healthcare plan (with regional specifics)
  • Possibility of the remote work

 

Požiadavky

  • Previous experience in similar role (helpdesk/online support/marketing)
  • Basic knowledge of HTML, CSS, JS
  • Problem solving & Analytical thinking
  • Excellent level of English & Russian language
  • Pro-customer orientation
  • Having an IT overview is a big advantage (algorithms, backend/frontend, etc...)

 

O firme

Our client focuses on internationally renowned e-commerce cloud and marketing automation for businesses.